Refund policy

Non-Faulty Products

If you are not satisfied with your purchase or you change your mind, you can request a return or exchange within Twenty-Eight (28) days of purchase if the product is in the original condition and packaging. Original condition means that there is no damage including scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.

To initiate a return, please send an email to info@elyvaandphilia.com with details or the item/s that you want to return and the reason you are not satisfied with the product. Detailed instructions for the return will be provided with 48 hours.

You must pay the return postal cost. We recommend using a "signed for" service to guarantee proof of delivery back into our warehouse. We will not refund any items lost in the post or not delivered in to us.

Make sure your items are securely wrapped, it is your responsibility to ensure returned items are resalable.

Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs).

Products given as a gift can only be returned by the original purchaser.

When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

Please note that if you made your purchase through a retail location, please return to the place of purchase. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

Faulty Products

We take every precaution to ensure your home fragrance products arrive to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at info@elyvaandphilia.com with the following:
•⁠  ⁠Photos of the packaging and damaged goods.
•⁠  ⁠Order number